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Information we collect
When you contact us through the form on this website, we collect the details you choose to share: your name, email address, phone number (optional), company name, the service you're interested in, your budget range, and your message.
When you book a call on this website, we collect your name, email address, the time you choose and your time zone, plus your company, phone number and notes if you add them. We use these to schedule the call, send you the invite and reminders, and let you reschedule or cancel.
If you email us or message us on WhatsApp, we receive the information you provide through those channels.
Our hosting provider may also record basic technical data, such as your IP address and browser type, to keep the website secure and working properly.
How we use your information
We use your information to reply to your enquiry, prepare proposals and quotes, deliver the services you ask for, and keep records of our conversations with you.
We do not sell your personal information, and we do not use it for advertising.
Services we use
We rely on trusted providers to run this website and our business. These include Resend (to send contact form messages and booking emails), Google Calendar and Google Meet (to schedule and hold calls), Neon (to store call bookings), WhatsApp (for messaging), and Vercel (to host this website). Each provider handles data under its own privacy policy.
Cookies
This website does not use advertising or tracking cookies. If we add analytics in the future, we will update this policy first.
How long we keep your information
We keep enquiry details only as long as we need them to respond to you, work with you, and meet our legal and accounting obligations. After that, we delete them.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time. Email hello@velouralunelle.com and we'll respond within 30 days.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact us
If you have any questions about this policy or your data, email us at hello@velouralunelle.com.